Return Policy

*Items purchased on sale, marked as discounted final sale, or during Black Friday and Cyber Monday promotions cannot be returned or exchanged.

Prescription Order Return & Exchange Policy

  • All prescription orders are eligible for a home try-on prior to your prescription lenses being fulfilled. If you choose to forgo this opportunity, your purchase will be ineligible for return
  • We cannot honor full returns for prescription purchases. Each lens is custom-made to your specific prescription, making them one of a kind and non-returnable. If you made a mistake when entering your prescription information, you can return your frames for a one-time-use 100% store credit (excluding shipping costs).
  • Exchanges for prescription lenses will only be honored if the lenses are deemed defective or if the incorrect prescription was fulfilled by our lens lab. In such cases, www.cocoandbreezy.com will replace your lenses at no cost to you.

 

  • Exchanges and returns for frames only are allowed within 14 days of the original order delivery date.

 

  • All prescription orders are non-refundable and cannot be exchanged once fulfilled. However, prescription orders are covered under our extended warranty if the frames themselves are defective. Please note: The warranty applies only to the frame, not to the prescription lenses.

 

14-Day General Return & Exchange Policy

  • Items purchased using a discount code or part of a promotion sale can not be returned for refund. An exchange can be done provided they are not marked as final sale.
  • Full-priced items purchased from www.cocoandbreezy.com may be returned for exchange or refund.
  • Items purchased from other retailers must be returned to the original retailer and cannot be processed by Coco and Breezy Eyewear.
  • PLEASE NOTE THAT ALL RETURNS WILL ENCUR A 15% RESTOCKING FEE

Eligibility for Return

  • Items must be in like-new, sellable condition, accompanied by all original protective materials and accessories (e.g., temple sleeves, tags, cases, cleaning cloths, boxes, and booklets).
  • Returns must be shipped within 14 days of the delivery date as recorded by the shipping carrier.
  • Items returned will be returned at your (the customer's) expense.

Non-Refundable Items

  • Items purchased on sale, marked as discounted final sale, or during Black Friday and Cyber Monday promotions.
  • Scratched lenses (considered normal wear).

How to Initiate a Return

  1. Submit a Request by sending a request for a return using the following link:
    https://cocoandbreezy.com/pages/contact
  • Please wait for a response for return authorization. - DO NOT SHIP ANYTHING THAT HAS NOT BE AUTHORIZED FOR RETURN.

      2. Prepare Your Return

  • Pack all items securely in their original outer shipping carton using the provided packing protection. If the original packaging is unavailable, use a sturdy carton and suitable packing materials.
  • Include a photocopy of the original packing slip. 
  • Keep a record of your return shipping tracking number.

      3. Ship Your Return

  • Once your return is authorized you will receive an address to which you should ship your return.

Refund Processing

  • Refunds will be issued to the original form of payment.
  • Coco and Breezy reserves the right to refuse returns that do not comply with this policy.

For more information, visit www.cocoandbreezy.com or contact our support team.