Return Policy

7-Day General Return & Exchange Policy

• Items purchased using a discount code or part of a promotional sale can not be returned for a refund. An exchange can be provided if they are not marked as final sale.
• Full-priced items purchased from www.cocoandbreezy.com may be returned for exchange or refund.
• Items purchased from other retailers must be returned to the original retailer and cannot be processed by Coco and Breezy Eyewear.
• PLEASE NOTE THAT ALL RETURNS WILL INCUR A 15% RESTOCKING FEE

Eligibility for Return

• Items must be in like-new, sellable condition, accompanied by all original protective materials and accessories (e.g., temple sleeves, tags, cases, cleaning cloths, boxes, and booklets).
• Returns must be shipped within 7 days of the delivery date as recorded by the shipping carrier.
• Items returned will be returned at your (the customer's) expense.

Non-Refundable Items

• Items purchased during a promotional sale, marked as discounted final sale, or any holiday sale—  ex. Black Friday and Cyber Monday promotions.
• Scratched lenses or acetate (considered normal wear).

How to Initiate a Return

1. Submit a Request by sending a request for a return using the following link:
   https://cocoandbreezy.com/pages/contact
   

• Please wait for a response for return authorization. - DO NOT SHIP ANYTHING THAT HAS NOT BE AUTHORIZED FOR RETURN. IT WILL BE RETURNED TO YOU.

      2. Prepare Your Return

• Pack all items securely in their original outer shipping carton using the provided packing protection. If the original packaging is unavailable, use a sturdy carton and suitable packing materials.
• Include a photocopy of the original packing slip. 
• Keep a record of your return shipping tracking number.

      3. Ship Your Return

• Once your return is authorized you will receive an address to which you should ship your return. We DO NOT provide return labels.

 

Prescription Order Return & Exchange Policy

• All prescription orders are eligible for a home try-on prior to your prescription lenses being fulfilled. If you choose to forgo this opportunity, your purchase will be ineligible for return
• Exchanges for prescription lenses will only be honored if the lenses are deemed defective or if the incorrect prescription was fulfilled by our lens lab. 
• Exchanges and returns for frames only are allowed within 7 days of the original order delivery date.
• All prescription orders are non-refundable and cannot be exchanged once fulfilled. However, prescription orders are covered under our extended warranty if the frames themselves are defective. Please note: The warranty applies only to the frame, not to the prescription lenses.

Refund Processing

• Refunds will be issued to the original form of payment.
• Coco and Breezy reserves the right to refuse returns that do not comply with this policy.

For more information, visit www.cocoandbreezy.com or contact our support team.